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Frequently asked questions

Answers about our products, orders and subscriptions.

This FAQ provides general wellness information and is not medical advice.

About the product

11 questions
Gut to GlowWhat is Gut to Glow®?

Gut to Glow® combines our LRDR™ L. reuteri probiotic with marine collagen peptides, hyaluronic acid, and astaxanthin. It helps maintain a balanced gut microbiome and supports hydrated, radiant-looking skin from within. It is designed for both men and women but not recommended for children.

MyCrispatus StarterWhat is MyCrispatus® Starter, and how is it different from MyReuteri® Starter?

Both are starter cultures for making yogurt-like cultured dairy at home. Neither is a supplement. MyCrispatus® Starter combines two live cultures, SP-28 L. crispatus and LRDR™ L. reuteri, while MyReuteri® Starter contains LRDR™ alone. Each sachet also includes 13 g of FOS and inulin prebiotic fiber.

MyCrispatus+What is MyCrispatus®+, and what’s in it?

MyCrispatus®+ is Oxiceutics’ 4-in-1 advanced women’s probiotic. Each capsule contains 6 billion CFU of SP-28 L. crispatus, 10 billion CFU of LRDR™ L. reuteri, and 4,000 IU of vitamin D3, plus hyaluronic acid.

D&O GlowWhat is D&O Glow®?

D&O Glow® is a two-in-one vitamin D3 + omega-3 formula. Each softgel provides 625 mg total omega-3 (EPA + DHA) from highly refined fish oil sourced from Alaskan walleye pollock and is available with 2,000 IU or 4,000 IU of vitamin D3.

MyReuteri StarterWhat is MyReuteri® Starter, and is it a supplement?

MyReuteri® Starter is a starter culture for making yogurt-like cultured dairy at home. It is not a supplement. Each single-use sachet contains our LRDR™ L. reuteri live culture plus 13 g (2 tablespoons) of FOS and inulin prebiotic fiber. One pouch holds 6 sachets and makes 6 quarts.

MyGlowWhat is MyGlow™?

MyGlow™ is a fragrance-free, waterless facial oil serum made with organic castor and jojoba oils, silymarin (2%), niacinamide, a low level of lactic acid, and vitamin E. It helps skin look radiant, hydrated, and smooth. It is vegan, cruelty-free, and suitable for all genders.

MyReuteriWhat is MyReuteri®, and which strength should I choose?

MyReuteri® is a single-strain LRDR™ L. reuteri probiotic, formulated for daily gut microbiome support. It is available in three strengths that differ only in probiotic-cell count per capsule: 10 billion (Essential Strength), 20 billion (Advanced Strength), and 50 billion (Ultra Strength). Your healthcare practitioner can help you choose.

MyReuteri ShapeWhat is MyReuteri Shape™, and how is it different from MyReuteri®?

MyReuteri Shape™ is a probiotic formulation built on the LRDR™ Clinical Platform. It was evaluated as a complete formulation in a randomized, double-blind, placebo-controlled human trial and is clinically studied to support markers associated with healthy body composition.

MyCrispatus StarterHow much does one pouch make?

One pouch holds 6 single-use sachets. Each sachet makes 1 quart, so one pouch makes 6 quarts.

D&O GlowShould I choose 2,000 IU or 4,000 IU?

The two options differ only in vitamin D3 amount; the omega-3 content is the same. 4,000 IU corresponds to the Tolerable Upper Intake Level established by the National Academies for generally healthy adults, from all sources combined. Your healthcare provider can help you choose, especially if you take another vitamin D.

MyReuteri ShapeIs this a weight-loss product?

No. MyReuteri Shape™ is clinically studied to support markers associated with healthy body composition. It is not a weight-loss or weight-management product.

How to take it

9 questions
D&O GlowHow do I take it?

Take one softgel daily or as directed by your healthcare professional. Each box holds 30 softgels, a 30-day supply.

Gut to GlowWhy do I take four capsules a day?

Four capsules make up one serving. Each serving provides 40 billion cells of LRDR™ L. reuteri, together with the marine collagen peptides, hyaluronic acid, and astaxanthin in the formula. One jar holds 120 capsules, a 30-day supply. Take four capsules daily, preferably with a meal that contains fat for enhanced absorption.

MyCrispatus+How do I take and store it?

Take one capsule daily or as directed by your healthcare professional. MyCrispatus®+ is a dietary supplement capsule for oral use only. Shelf-stable for transport; please refrigerate after delivery. Keep the bottle tightly closed.

MyGlowHow do I use it?

Press 2 to 3 drops into clean, dry skin on the face and neck each night, then follow with moisturizer if you like. If you use it in the morning, use 1 to 2 drops and always follow with broad-spectrum sunscreen.

MyReuteriHow do I take it?

10 billion and 20 billion: Take one capsule 1–2 times daily or as directed by your healthcare practitioner.

50 billion: Take one capsule daily or as directed by your healthcare practitioner.

MyReuteri ShapeHow do I take and store it?

Take one vegetarian capsule daily. Each bottle holds 30 capsules. Shelf-stable for transport; please refrigerate after delivery.

Gut to GlowCan I take it with my collagen or other Oxiceutics probiotics?

Gut to Glow® can be part of a routine that includes other supplements, and we don’t recommend stopping or replacing anything you already use. MyReuteri® and MyCrispatus®+ also contain the LRDR™ strain. If you have questions about combining supplements or medications, consult your healthcare provider.

MyGlowCan I use it with retinol, vitamin C, or acids?

Yes. To keep things gentle, use strong actives on alternate nights or apply MyGlow™ as your last step. If your skin becomes irritated or very dry, simplify your routine.

D&O GlowCan I take it with other Oxiceutics products?

D&O Glow® (vitamin D3 + omega-3) and Gut to Glow® are different formulas with different ingredients. MyCrispatus®+ also contains 4,000 IU of vitamin D3. If you take more than one product with vitamin D or omega-3, consult your healthcare provider first.

Ingredients

1 question
MyCrispatus+Why does MyCrispatus®+ include 4,000 IU of vitamin D3?

Each capsule of MyCrispatus®+ provides 4,000 IU (100 mcg) of vitamin D3 to support overall well-being. For adults, 4,000 IU is the established daily upper intake level for vitamin D from food and supplements. If you also take D&O Glow® or another vitamin D supplement, consult a healthcare professional about your total vitamin D intake.

Safety and who it's for

10 questions
Gut to GlowAre there allergens or safety notes?

Gut to Glow® contains marine collagen sourced from fish. Shelf-stable for transport; please refrigerate after delivery. Keep the lid tightly closed. Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing.

MyCrispatus StarterAre there allergens or safety notes?

Allergen information: MyCrispatus® Starter is made without dairy, artificial colors, artificial flavors, sweeteners, yeast, wheat, tree nuts, starch, casein, eggs, or peanuts. When prepared with dairy, the finished cultured food contains milk.

Health caution: Individuals who are pregnant, nursing, or immunocompromised should consult a healthcare professional before consuming home-fermented foods, including cultured foods prepared with MyCrispatus® Starter.

D&O GlowAre there allergens or safety notes?

D&O Glow® contains fish oil sourced from Alaskan walleye pollock and is not vegan or vegetarian. Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing. This includes questions about use in children or with blood-thinning medications.

MyCrispatus+Who is MyCrispatus®+ for?

MyCrispatus®+ is formulated specifically for women. Looking for the LRDR™ strain on its own? MyReuteri® also contains it. For questions about use in children, consult your healthcare provider.

MyReuteri StarterAre there allergens or safety notes?

Allergen information: MyReuteri® Starter is made without dairy, artificial colors, artificial flavors, sweeteners, yeast, wheat, tree nuts, starch, casein, eggs, or peanuts. When prepared with dairy, the finished cultured food contains milk.

Health caution: Individuals who are pregnant, nursing, or immunocompromised should consult a healthcare professional before consuming home-fermented foods, including cultured foods prepared with MyReuteri® Starter.

MyGlowIs it right for my skin type?

It suits most skin types, including normal, dry, and combination. If your skin is very oily, acne-prone, or sensitive, patch test first, start with 1 to 2 drops a few nights a week, and build up slowly.

MyReuteriIs it right for everyone?

Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing.

MyReuteri ShapeIs it safe for me?

Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing.

MyCrispatus+Who should check with a healthcare professional first?

Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing. Some people notice temporary digestive changes when starting a new probiotic; if symptoms are persistent, severe, or concerning, consult a healthcare professional.

MyGlowWhat if my skin reacts?

Some people may notice temporary redness or tingling. Stop use if redness, rash, or irritation occurs. MyGlow™ is for external use only and is not intended to treat any skin condition, so check with your dermatologist first if you have one.

Results

2 questions
Gut to GlowHas Gut to Glow® been clinically studied?

Yes. Gut to Glow® was evaluated as a complete formulation in a controlled human trial and is clinically studied to support a balanced gut microbiome.

MyReuteri ShapeWhat did the study measure?

Researchers assessed body composition markers using standardized, objective measurement techniques, and participants completed a validated health questionnaire. Participants kept their usual diet and exercise habits. Individual results may vary.

Storage and shipping

7 questions
MyCrispatus StarterHow should I store the sachets, and when should I discard a batch?

Sachets: Shelf-stable for transport; please refrigerate after delivery.

Finished batch: Always use pasteurized dairy. Prepare and store only as directed. Home fermentation results may vary based on milk quality, temperature, time, and equipment. Refrigerate the finished cultured food promptly at 40°F (4°C) or below and consume it within 7 days. Discard the finished batch if the preparation, incubation, or refrigeration instructions were not followed, or if it shows mold, discoloration, separation beyond normal whey, or an odd odor.

Problems with a batch? Contact us at info@oxiceutics.com and we’ll be happy to help.

MyReuteri StarterHow should I store the sachets, and when should I discard a batch?

Sachets: Shelf-stable for transport; please refrigerate after delivery.

Finished batch: Always use pasteurized dairy. Prepare and store only as directed. Home fermentation results may vary based on milk quality, temperature, time, and equipment. Refrigerate the finished cultured food promptly at 40°F (4°C) or below and consume it within 7 days. Discard the finished batch if the preparation, incubation, or refrigeration instructions were not followed, or if it shows mold, discoloration, separation beyond normal whey, or an odd odor.

MyReuteriHow should I store it?

Shelf-stable for transport; please refrigerate after delivery. Keep the bottle tightly closed. If the contents of your bottle look different than expected email info@oxiceutics.com with your lot number and a photo.

How long will my order take?

We process orders Monday through Friday. Standard orders ship within 3 to 5 business days and Express orders within 2 business days, using the carrier you chose at checkout. PO Box orders ship through USPS. You’ll get a confirmation email when your order ships.

Is shipping free?

Shipping is free on U.S. orders of $125 or more.

Do you ship internationally?

Yes, to many countries. If your country isn’t listed at checkout, email info@oxiceutics.com.

Oxiceutics is based in the United States. When your order ships outside the USA, you are the importer, so any import duties, taxes (such as VAT or GST) and customs handling fees from the delivery carrier are yours to pay. These are set by your country and the carrier, aren’t included in your order total, and aren’t collected by us. If they apply, they’re usually collected by the carrier at or before delivery. For an estimate, check with your local customs office.

What if my order arrives warm?

Our probiotic supplements and starter cultures are shelf-stable for transport; please refrigerate after delivery and keep the bottle tightly closed. If your order arrived in a condition that concerns you, email info@oxiceutics.com with a photo and your order number and we’ll help.

Cultured dairy

4 questions
MyCrispatus StarterHow do I make it?

You will need: a glass or ceramic bowl that holds at least one quart; one MyCrispatus® Starter sachet (FOS and inulin are already included); one quart of half-and-half (organic recommended); and a way to hold 100°F for 36 hours. Wash your bowl and all utensils with soap and hot water before you begin.

  1. Empty the contents of one sachet into the bowl.
  2. Add several tablespoons of half-and-half and mix well, breaking up any clumps with a spoon.
  3. Pour in the remaining half-and-half and mix.
  4. Cover, place your heating device, and maintain 100°F for 36 hours.
  5. Remove from heat and refrigerate for 6 hours.

Always use pasteurized dairy. Prepare and store only as directed. Full recipe at oxiceutics.com/blogs/recipes.

MyReuteri StarterHow do I make L. reuteri cultured dairy?

You will need: a glass or ceramic bowl that holds at least one quart; one MyReuteri® Starter sachet (FOS and inulin are already included); one quart of half-and-half (organic recommended); and a way to hold 100°F for 36 hours. Wash your bowl and all utensils with soap and hot water before you begin.

  1. Empty the contents of one sachet into the bowl.
  2. Add several tablespoons of half-and-half and mix well, breaking up any clumps with a spoon.
  3. Pour in the remaining half-and-half and mix.
  4. Cover, place your heating device, and maintain 100°F for 36 hours.
  5. Remove from heat and refrigerate for 6 hours.

Always use pasteurized dairy. Prepare and store only as directed.

MyReuteriCan I use MyReuteri® to make yogurt-like cultured dairy?

MyReuteri® capsules are compatible with cultured dairy preparation. Find the L. reuteri cultured dairy recipe at oxiceutics.com/blogs/recipes. If home fermentation is your focus, MyReuteri® Starter is a separate product designed specifically as a starter culture.

MyReuteri StarterCan I change the milk, time, or temperature?

Please follow the directions as written: half-and-half, held at 100°F for 36 hours, then refrigerated for 6 hours. Other milks, times, and temperatures are not part of our instructions. Problems with a batch? It happens. Contact us at info@oxiceutics.com and we’ll be happy to help.

Orders, subscriptions and returns

3 questions
How does the subscription work?

Choose Subscribe & Save on any product page to save 10% and pick your delivery interval. Your card is billed automatically on each cycle. To skip, reschedule, change quantity or cancel at any time, choose Manage your subscription in our menu or on our Contact page, or log in at oxiceutics.com/tools/recurring/login.

Can I return my order?

Because our products are supplements and food cultures, all sales are final, except for items that arrive damaged. Have questions before you buy? Email info@oxiceutics.com and we’ll help you choose.

My order arrived damaged. What do I do?

Email info@oxiceutics.com within 7 days of delivery with your order number and a photo of the damage. We’ll replace the unopened, damaged product.

General

5 questions
Can I take Oxiceutics products with prescription medications or antibiotics?

Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing.

Are your products safe during pregnancy or nursing?

Before taking any dietary supplement, consult your doctor or healthcare provider, especially if you have a medical condition, are taking any medication, or are pregnant or nursing.

For our starter cultures: Individuals who are pregnant, nursing, or immunocompromised should consult a healthcare professional before consuming home-fermented foods, including cultured foods prepared with MyReuteri® Starter or MyCrispatus® Starter.

What about allergens?

Our supplements are made without dairy, artificial colors, artificial flavors, artificial sweeteners, yeast, wheat, tree nuts, starch, casein, eggs, or peanuts. Gut to Glow® contains marine collagen sourced from fish. D&O Glow® contains fish oil sourced from Alaskan walleye pollock. Our starter cultures are made without dairy; when prepared with dairy, the finished cultured food contains milk.

Do you have an affiliate program?

It’s in the works. If you’re interested in promoting our products, email info@oxiceutics.com.

How do I contact you?

Email info@oxiceutics.com with your order number, and we’ll get back to you.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

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